Thank you Ted for the good buying experience. We were so happy because we were able to get the car that we wanted. Excellent Service Ted, we will recommend you to our friends and famillies.

Happy and Satisfied ,,,,,,,,,,,,,,,,,,,,,,,,,!!!!!!!!!

Kenny Franchek was efficient, helped me service my car with oil change, coolant flush and wrote down what my HONDA CRV will need at the next oil change. Overall I always feel he takes great care of me and my car. Thanks, Kenny! Glad Honda has excellent agents like you :-)

Thank Jilmar for all of your hard work with getting us into the vehicle we wanted. I can see why you are as great as your are. Calm, cool, and you care for your customers. I highly recommend that if you want a good experience when buying a car, and not feel pushed or annoyed by the car buying experience... Ask for Jilmar. He will make the car buying experience easy and smooth for you.

Un excelente servicio al cliente. Ofrecen atención personalizada y adicional las instalaciones son muy bellas.

Ask for davod

Quick and easy oil change. Excellent customer service. They honored an expired coupon and did not trick me into any unnecessary services. Great waiting area too.

Great customer service. Davod was not pushy and answered every question I had. He even took his time to show me the inside of the vehicle of purchase. He was absolutely amazing. Awesome attitude. I highly recommend Honda West. I will definitely come back for my 2026 Honda Accord.

Always impressed with quality of service here. Plus they give you individualized attention - you never feel like just a number.

I recently purchased a 2017 Honda Pilot from Honda West in Las Vegas, Nevada. The total experience was good. My salesman was helpful and efficient. I negotiated what I thought was a very good deal for my new vehicle. Financing was easy and all of my questions were answered. I would highly recommend Honda West for the purchase of a new vehicle.

The staff was helpful and courteous, but you know how it goes with buying factory replacement parts lol

I made an appointment with Colby Cote yesterday at 2pm for an oil change and everything went as smoothly as can be. He also informed me of a transmission recall on my 2016 Accord and suggested I reschedule another appointment to repair the issue next week if I didn't have time. I scheduled the recall appointment for next week and my oil change was completed in a timely manner. Thank you Colby and I'll be seeing you guys again soon!

The waiting area is nice, there's a nice cappucino machine for customer and good wifi connection.

My CRV was delt with with great satisfaction. Kenny Franchek covered All issues in a prompt and professional Manner. Since coming to this dealership I tend to look for his assistance when there, l've been very Impressed with this dealership. When there for service needs.

Kenny was very helpful. I will go back again for service.

Good, fast service and no pushy up-selling. Nice waiting area. I wish prices were more reasonable because I would pay a small premium to get service done here, but that's their choice.

It is my first Honda experience and I'm very happy that I made a right decision to buy a new one. I wish I have this brand long time ago.

I have worked With Carol in the aervice department for years. She is knowledgeable and extremely pleasant to deal with during these appointments

5 Stars, great customer service, and very quick on getting your car ready

My experience there was excellent, Kenny helped me right away and he was very professional and friendly. Absolutely be back to do my services at this dealership.

This Place Honda West Awesome Staff Very Helpful Always there for any Questions and No Waiting Job Well Done ,,, KENNY IS AWESOME ....

Been going here for 15 years. Always great service.

The best car place! I had to bring my three kids with me and they have the coolest kids room. It is a room with a door so no kids can run out, tv, tons of toys. It was really great for waiting! They were also super friendly and had me out of there way quicker than I was told! Thank you Honda West!

Carol did a wonderful job of making sure my car was done right and that all issues were taken care of.

Amazing service! Carol is the best! I would never take my car any place else!

very good trustworthy service. Have been relying on this dealer since I bought my Honda

Great quick service. They took car of my tire. Much appreciated!!

Very prompt and efficient service. Javier made sure that my car was washed before I got it back.

I love Honda West. They always make me feel at home & are the friendliest dealers I have ever met.

Went to get my first 5000 mile maintanance. Treatment at Honda West was Excellent!

Honda west is always so helpful and accommodating Quality service you can trust !

Honda Dealership has been the best experience I have ever had when buying/ leasing a car . They treated us so good and work with us until the end of the day and part of the next day too. I did not feel pressure. They were understanding and patient too. I want to thank Concard for being so nice to us , he is the BEST . He treated us like friends and helped us a lot . I can not say enough good things about him . If you live in Las Vegas , go to the Sahara office and ask for him , you won't regret it ! Thanks again for everything Conrad !

I have always cringed when I had to go to a car dealer. I am 50 years old and finally I had a wonderful experience. Eric Quezada was who worked with me to get my new Honda fit. Eric was all smiles the whole time, positive I can explain how happy I was to have a good experience in buying a car. I cant say enough about how great the sales consultant was. thank you Honda for being so nice and helpful.

I went for my first oil change and it didnt even take long at all very good service and they washed my car for me for free!!!

I have a place in Vegas and a place in Bakersfield, CA. Even though I spend most of my time in CA I always time my service to take place in Vegas. Why? Cause they do quality work and I trust them.

Took my CR-V in for oil change and maintenance. They always do a fine job. Fast, efficient, and courteous.

Thanks Honda for taking care of our Honda OTE! you are the best!!! I will never trade in to another vehicle!!! I really love my car!!!! Thanks Rigo for take good care of our car! GB you!

Great Salesman Shubao, took care of us, made sure we were informed of the good and the bad on each vehicle I looked at. To date the best car buying experience I have ever had!

The staff at Honda west were very courteous and professional from the time I was greeted until the service was completed. I highly recommend this place.

Was so pleasant to go to a dealership to just have the oil change and treated as if I were buying a new vehicle..

Good and speedy service,...they always take care of my vehicle....Shaun (my service person) was knowledgeable and helpful. I will trust and rely on honda west for my vehicle maintenance services from now on...

Always very friendly and professional. Car was done on time. My only issue is with pricing. I like to get my car serviced at the dealer, but they charge a ridiculous amount for services i can get elsewhere at a fraction. It's not just Honda West, but most dealerships.

My review is regarding a recent recall for the passenger side airbag. Honda West was willing to resolve no questions asked and I scheduled an appointment at 8:00am last Wednesday. Jarret was a huge help and offered a few other suggested services on my vehicle which were necessary, but not vital. He gave me an honest opinion and I accepted two additional services after we had discussed it. This was my best experience at Honda West and they took great care of me. I would recommend to other Honda owners. Thanks Jarret!

The service of my Honda Civil was done professionally and satisfactory. The facility's customer areas were clean and comfortable.

I am very pleased with the work , My car is like I just bought it , they did a real good job and the car was washed and clean when I got it back , I took a short trip of about 80 miles and it was a pleasure to drive. I recommend this shop to everyone.

Work was done quickly and as promised.

Everyone was helpful and nice. I had no issues when I walked through the door.

Fast turnaround on electrical issue.

For me Honda west, give me a exceptional service, the seller team and service are so good me and my family and friend wee still buy our car there since 2007 and all the time they are so good. Thanks Honda West for your great job. ���

Very Good Customer Service and I appreciate the service of Kate

From the moment I first stepped foot into the showroom, through the present (including my recent maintenance servicing of my 2016 Honda Fit), I have been exceptionally pleased and satisfied with my vehicle and the sales and service behind it. Everyone from the sales rep, to the finance rep, to the servicing technicians has gone above and beyond any and all expectations in providing a superior vehicle and ownership experience, as well as helping me to maintain my vehicle to the superior standards of Honda! It's so great to know that Honda's (& Honda West's) commercials and reputation are more than just words - there is a great deal of well-earned & hard-earned substance backing up their reputation! Before I purchased my Fit, I had always wanted a Honda, for a reason. Now, though I know my Honda Fit will last for a long, long time (especially with the superior service and support behind it), I cannot imagine I will ever own any other vehicle other than a Honda (which I recommend to everyone I can)!! Thank you beyond words to Honda West !!!

Karla is the best there for professionality and honesty.

I've always taken my Civic here for services since 2013 and I wouldn't take it anywhere else.

Excellent experience. Ken was very nice and helpful. I was there because of a recall on the airbag. He reviewed things that my car needed considering the mileage.

Great work!!!i am very pleased with the service they offer, the customer service it's extremely friendly and knowledgeable.

Made an appointment for 4:30pm for oil change. Was greeted within two minutes and carvwas ready within 25 minutes. Courteous, professional, staff.

Very good experience, agents was very pleasant and informative. He also saved me some money.

It was wonderful very knowledgable and helpful employees at Honda West. Gordon the GM is the best!!!!

Your service advisor Ken Franchek very nice very helpful very professional .that is why I keep coming back.

I have two vehicles, both Hondas. When I take them into Honda West (Las Vegas) for service, there is always someone who immediately comes and greets me. Even if I have scheduled an appointment with a specific person for my service, I never have to wait for someone to approach and ask what they can do to help. This is not the norm with most other dealers' service depart's... and why I always go back for service at Honda West.

Briant is the best salesperson.! Make customer happy.

Service was on time and well done, as always. I have been going to Honda West for 10 years. Thanks

Best customer service ever!!!! Thank you Yosbel Corrales. You are the best!!!!!!

I leased a vehicle from Honda West. The lease consultant, Nick, was very knowledgeable and courteous. Most important was that he made sure I understood everything from the lease agreement right through to the details of operating the vehicle. I was very pleased with the service.

People were nice and friendly as usual, that was why I came back to buy my 2016 HRV last year. I had a CRV before. When I brought my car in for repair, I was explained what the problem my car had when I picked up my car. My car was even washed. It made me feel good. Thank you. Keep up the good job!

Customer service, waiting area and price were all excellent

Great customer service Adam always takes care of me.

Javier M., one of their service adviser entertained us. It was good and quick service for us inspite it was crowded when we got there. I recommend Honda West to everyone else.

Excellent service. I brought my car for service (oil change) and I am very pleased with the customer service received. Service was done fast and on-time. Shaun was very polite and knowledgeable. Thank you, Shaun!

Went in for s service that my car needed An A1 service. Which is tire rotation and oil filter change. I wa IN and OUT before the hour and the guy who helped (Javi) was cool And helpful and hooked me up

Welcoming atmosphere. Service always completed in a timely manner.

Have been with Honda West for more than 6 years. Have received excellent service whether bringing my car in for an appointment or for express service. Karla is my service rep and my first go-to person on any occasion. Most recent, dead battery (shocked that it lasted more than 3.5 years in this Las Vegas heat). Quick, easy replacement without an appointment and some covered under prorated warranty. Happy to be back on the road.

We have plenty of options when it comes to ourHonda Accord routine service. We choose the dealer. Great customer service. That's it, They have set the bar on customer service. 100% A+ for C. Gunther customer service.

Brought my wife's car in the evening before our 8:30am morning appointment. Repairs were made and we are very happy with the results. We have been dealing with Honda West for years and specifically Carol Guyovich our Service Adviser. She is always helpful, knowledgeable, and personable. Thanks, Carol

HONDA west in Las Vegas has been wonderful. I love my 2016 CRV :) staff is amazing!!

The service department was obviously either overbooked or extremely busy when I arrived. The wait time for me to get from the driveway to the service bay was over 25 minutes. Upon check in, I was told the service I requested would take approximately 3-1/2 hours. The only complaint I could register is that I called for an appointment, I did not use online booking, and the representative should have indicated how much time the service would take. I was not prepared to wait that length of time ... I am confined to an electric wheelchair and there was no shuttle service available to me to be transported to my home and return, so I was forced to wait. HOWEVER, Adam, my representative tried his ultimate best (and succeeded) in getting my service completed closer to 2 hours ... which was greatly appreciated and I would like to give him credit and thanks for a job well done. He gets a 10 !!!

Best costumer service ever! Javier really took care of me ! Would recommend .

Great service department ++++++++++++++++++++++++++++++++++++++++++++++++++++++

Awesome service. Friendly and accommodating crew. Always giving a heads up on status of service. Car was washed too.

Kate, our sales person, Mr. Bach our sales manager, and Michelle, our finance manager were all excellence in providing client-centric service. We were in and out of the dealership very quickly, with a new honda cr-v! We highly recommend this dealership and these individuals if you want a very positive purchasing experience!

I always love my visits to Honda West. They are always very friendly and they make everything very understandable. They are patient and professional too. I recommend all of my friends and family to HONDA WEST.

Customer service is excellent; pace is fast and straight forward. Just what everyone wants on a service. I have been coming at this dealership for 6 years specially for Karla and the porter which I recommend!!!

My Service Advisor (Karla Gunther) was very courteous and attentive. The entire process took minimal time. I truly appreciate the excellent customer service.

Tim sold us my daughters first car ever. He made the process very easy, quick and pain free. My daughter is so happy! Makes her mom even happier.

I was satisfied with the service provided and pleased that the work was done within an hour as promised. My bill indicated that I had denied the filter inspection. Filter inspection was not mentioned in my conversation with the agent. I would probably have had it done had it been suggested. The service agents are always polite and pleasant.

My only interaction was with the sales person and the credit manager. Both were professional. They were very busy the evening I was there so there was a wait for the process. Rather than wait on the backed up detail shop, the sales person did it himself saving me some of the wait. Oh, and I like the car.

Recall for passenger air bag regulator. Completed on time.

OUR SALEMAN BRYAN JEMENEZ WAS KNOWABLE, HAD A GOOD SENSE HUMOR, WAS PATIENT WITH US

I purchased a 2007 Honda Accord with less than 30 thousand miles. Ted Trevino really helped me throughout this process of buying my first car. Everyone here cares about you, & how they can help you achieve the goal you have in mind. I genuinely recommend coming to Honda West on Sahara for a reliable & affordable car.

Brought my CRV in to help diagnose problems with the Bluetooth in my new CRV. Adam Rodriguez has been very helpful in helping me get to the bottom of the problem although we haven't figured it out yet I'm sure we will get a diagnosis soon thanks Adam for all your help

Colby was extremely friendly and efficient during my cars service. He was thorough explaining everything that needed to be done and what was done. Will definitely be back to see Colby again.

Took my Honda 2016 Pilot in for it's 10,000 mile service. I arrived at the appointed time and the car was immediately taken in. Customer service agent did inspection of the car before it was taken in for service. Everything checked out on visual inspection, which did not surprise me. My Pilot is an exceptional vehicle! She even covered some extras, such as having my car washed and inside cleaned, which I opted for. Also tire rotation which I believe is essential to good tire life and a smooth ride. I settled down in the lounge with a nice Latte but forced myself to pass on the pastries. I figured it was better to live vicariously through the other customers. That way I get to enjoy the experience without the calories. LOL

The service man was very kind and polite. He promptly took care of my car.

Excellent to deal with, I will recommend this dealer to my friends.

This place is off Sahara and Buffalo in Vegas, come here and talk to Jilma the sales representative and end up buying a Honda Crv, he is pretty nice, answer all the questions. The showroom isn't that big, about 4 or 5 cars, mostly the cars are in the lot..

My overall experience with getting car service for the first time was pleasant. However i still had questions unanswered as far as the tachometer on my car., as to why the gears do not shift over very well. And finding out that they sold me a car with dirty air filters.

Excellent service staff helpful facilty clean. Coffee good. Staff efficient.

Good and Quick customer service got the job done asap...?

Honda west is providing an Outstanding customer service. They make sure you left satisfied and make you feel welcome again. On my last visit, Adam who is ver professional and courteous helped me with my service needs and provided professional advice. He and the team are putting a lot of genuine effort to keep you as part of the Honda family. Already had a Honda pilot and Honda accord new from Honda west. I feel my next upgrade is a Honda again. Neither the people nor the car don't let you down. Go Honda West!!!!

Great service and job I'll be going to Honda west to service my car again

Didn't have to wait very long for the car to be serviced. Afterwards, the technician explained to me what was done. The personnel are all very courteous and I had a very pleasant experience.

Highly recommend setting up an appointment when needing an oil change. Javier was able to get me in and out efficiently! Much different than my previous oil change there.

Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Honda West is the place to go!!! I love the ambience, sales and service staff. No pressure to buy.

Karla Gunther does a great job taking care of my Honda. Never a problem with service.

The guy that helped me in repairs was super informative and genuine. They even gave me a courtesy ride while my car was being serviced.

The service rep Karla is fantastic!!!! When I go back for service my needs will be her top priority with a smile.

Nick was a great salesman, he was kind and patient. I plan to recommend anyone looking for a car to him.

Great service, but I'm not receiving service reminders or oil change specials from you for any of my 3 honda, it just stop coming

They always treat me with respect. Everyone I deal with at this location are truly professional.

Always a pleasure to have Honda West take care of both cars.

Was treated very nice, but didn't buy a car here

Once we received the recall notice it was a very easy process to schedule an appointment and have the repairs complete. Good Job.

I can honestly say I enjoy visiting this dealership. Always clean and the people are friendly and knowledgeable. Prices are decent, and they are on time!

Very satisfied with this dealership. Feel we got a good deal on a new Accord and the buying process went smoothly. They treat customers courteously and with respect. First service/oil change yesterday was complementary.

Jonathan Warner the salesman was awsome. From beginning to the end also the finance guyAlex Robinson was fantastic. This is were all of my cars will come from now on.

I was amaze by the service provided to me. The customer agent was good with a very good customer service attitude.

I brought my 2015 Honda CRV into Honda West for a problem that another dealer could not resolve. This was my first time at this dealership and the customer service representative was excellent. They went above and beyond what other dealers do and resolved my issue. I have one free service at the dealership I purchased my Honda at, three were included with the purchase, but I will have my next service done at Honda West, even though I have to pay for it. It is true, you get what you pay for.

My experience with Honda west was EXCELLENT. They did an amazing job in getting me what I wanted. The car buying process was easy and quick. They answered all my questions and concerns and handled everything with outstanding costumer service.

I stopped by Honda West 3 days ago to check out the pre-owned inventory. A friendly man named Ted was my salesperson. He was so personable and easy going! Ted was kind enough to show me some used cars but when we walked into the showroom, a beautiful white Accord was calling my name. Unfortunately, the deal on it was a lease. Not thinking that a leased car would be in my price range, I had to resist the urge. But then Ted showed me how I could afford the exact car I wanted and 2 hours later, I drove away in my 2017 Leased Accord. I couldn't be happier with the car, everyone at Honda West and of course, Ted!

great service! the staff are awesome. we love the car we purchased!

The service department is amazing. They always help me with my needs in a cost efficient way and that is what keeps me coming back!

I had a problem with my splash guard suddenly hanging down and hitting the road following a collision with a traffic cone a few days prior. My Service Advisor Shaun Galicinao had my car looked at very quickly, and recommended a new splash shield. I had also mentioned a noticeable oil leak and my worries were put to rest since it was found to be caused by a loose oil drain plug courtesy of the last oil-change 2 weeks prior (not at Honda). My car and me were treated as a priority. Thank you Shaun - Honda DOES CARE!

Outstanding Service at Honda West. My car was ready exactly when they told me it would be.

Pleasant attention and comfortable facilities while waiting

No need for appmnt...change oil quick and fast..service advicer was very polite...but talk to much..

Karla was very helpful! You should look for her if you need anything from service

My rep, Kenny is so helpful. Every time I have my change oil his ability to help the customer is just so amazing. Keep up the good work Ken & will see you again. God bless you.,

Working with Bryan made the overall 'used car buying experience' a pleasure. When the car needs servicing, I will be taking it here.

Bought auto for wife for safety and reliable service and maintenance repair close to residence. Was serviced quickly on time.

We purchased a brand new 2017 Honda Accord and we went there for a few times for checking and decide . Davod helped us a lot, he was patient everytime I went there and also so friendly and helpful. I appreciate his help on everything. GOOD JOB SEE YOU SOON OR MY NEXT PURCHASE!!!

I hate going to the dealer, I always feel they try to give me what they want and try to lock me in to that. But this place was different, they ask me what I wanted and did they best to get me what I want. My experience was less stressful. They took care of me. I left what I wanted I'm very happy. They was very professional.

I get my Odyssey serviced here all the time. It's my service of choice.

The service writer was very professional and friendly. The service was performed in the amount of time promised.

Excellent customer service. Demonstrate total commitment to outstanding customer service.

Conrad and his team were great they helped us get the car we wanted and needed after our other car broke down in the desert he also helped us get a good down payment I would definitely recommend this group on any future car purchases.

We went into Honda West (Las Vegas) yesterday to look at the new models. We were blessed to have a salesmen (Ted) who addressed every question we had. One of the big points for us was to have a lower interest rate for the loan. We not only received a lower interest rate (1.9) from (9.9) but our trade in was valued so well that no deposit was required on the new car. Never heard of this before. Definitely check this out if in the market for a new car.

Great friendly staff.

Best experience ever buying a car thanks to the sales guy Carlos and Mike Rodrigues This place is ZERO pressure I flew into Vegas just to buy a car here then drove home. Carlos picked me up at the airport and 2 1/2 hours later I was I drove out of the dealership 1.9 % Honda financing �� I shopped in 3 different states (Washington Nevada and California)and these folks beat everyone BIG TIME!! If you need a Honda call Carlos!! I bought 2017 Honda Accord touring Hybrid. The car drives phenomenal ! I have been screwed around several times buying a car the worst in lees summit Missouri at the Volkswagen dealer where I felt like punching the finance guy in the teeth! so I was stressed out a little the night before going to Vegas I figured it would be BS as usual with buying a car! but there was no need for that because everything was great !!!!

Went to Honda West for oil change. Service was good and quick. Karla - the advisor was superb.

Ted the sale man is the greatest, he is kind and professional

Living in Reno, didn't think twice to fly down to buy my new car with Honda West in Vegas. Call them first and worked on the price range I was able to be. Danielle found the car I wanted and put together all the details. It was a very easy and pleasant transaction. She stayed in touch with me everyday making arrangements and working on documents we both needed to complete the purchase. The day I picked the car, Ted helped us with that. He answered all the questions I had and made me feel very comfortable while I was in the store. Amazing people! I guess if I decide to buy a car again, Honda West is the place to go. Thanks guys!

The General Sales Manager was great. He went above and beyond to help us.

My service advisor Kenny Franchek was the best ever. Smiling and greeting me and informing me and answering all my questions. He was very attentive to all my needs. He is a great asset to Honda and is a great example of how professional service should be.

It was great and I really enjoyed the experience. I really love the card

I've always been told that car salesmen are sharks, so when I went to buy by first car I brought someone with me to make sure I wouldn't fall into a trap. I felt like they really tried to help me and get me a good deal and good advice. I didn't feel rushed or "tricked" into anything. Shubao was amazing!

I've been going there for 10 years and the service and sales staff are all friendly and professional. Especially in the service department Carol always takes great care of me and my family's vehicles. The rest of the service advisors always greet you and makes sure your ok and if they can help you.

Very thorough service. It's worth the $1120.00 I spent for the 90,000 turnover. They fixed a lot of things on my 2007 CR-V. Now it feels like I'm driving a new vehicle again! Hope to keep this vehicle at least another five years.

Best service ever, they really take good care of their customers nicely.

Antonio is great. Josh took care of me too. Everyone was fast knowledgeable and very nice. I've never gotten out of a dealership so quickly. Very happy and will remain a loyal customer

Thank you to the people in Honda West for helping me get my first car. Yosbel, my sales agent went above and beyond to make sure i get the car that i wanted (2017 hrv) eventhough i don't have any credit score yet, he was able to make it happen! Thank you so much Yosbel! I will definitely recommend Honda West to my family and friends.

Karla took great care of my Pilot. I will def return

There are so many courteous & professionally helpful people that work here, it cannot be a coincidence, it has to be a positive reflection on management. Our car before the current CRV was a Mercedes S320 and service quality here doesn't rival that of MB, it surpasses it. Extremely friendly people and the place is as clean as a hospital. the job today was a simple oil change and rotate tires, not a lot of time to do, and the engine and the ride are both NOTICEABLY smoother

I took my car in for tire repair (or replacement), an oil change, windshield wiper replacement, and fob battery replacement on 2/15/17. All items were completed in a timely, courteous and professional manner. One thing, though: Whoever washes the cars after service needs a refresher course on the meaning of "clean.

Best experience i have had buying a car! Davod was awesome with showing me the cars i was interested in and giving me pros and cons on each one. I never felt pressured to get the more expensive car (although i got it lol) The woman at the front desk as well as Mike in finance were also great, helpful, and actually friendly! something i havent always encountered previously! Go to honda! lol

Never once disappointed coming here. They always fulfill my needs and all the helps needed. If you're looking to purchase a car I highly recommend Devod! Amazing man and he's the most honest and helpful car dealer I've ever met! �

I moved to North Las Vegas and the dealership is a bit further now. I feel guilty for saying this, however Findlay Honda is closer and I called them to get a same day appt, RUDE! I called Honda West as always, they got me right in. I always request Karla as my Advisor. In addition, I was in the auto industry for 28 years, I held just about every position. That old saying about how you treat people, treat them good and they tell a few people, treat them poorly and they tell everyone. I had never called Findlay before and I will never call them again, you only get one chance at a first impression. Customer service is key in all business. Honda West is the BEST!!!

Everybody was courteous and professional especially the service advisor Filipino hawiian gentleman

Jarrett Wallace and Rigo was very professional, courteous and helpful. Thank you everyone!

good place to pick yourself up a nice new Honda, although the service department is a bit unprofessional, and slow

After I got home from the oil change service, the oil was dripping on my garage floor. The next day I have to bring the car back for them to check that out. For this little minor thing, it'd not happened.

We put down a $4,500 down payment on a used car, and were instructed to bring our trade-in back in 2 days, when the salesman (Shubau Wong) would be working next, so we could finalize the deal and Mr. Wong could earn his commission. In the interim, the finance manager (Armen) added a $2,000 warranty to the price without asking us, so I called and sorted that, feeling extremely frustrated already. On our way in to the dealership on the day we were supposed to close, Shubau Wong called and informed us that they had SOLD OUR CAR to another customer, and that we only had a casual contract. I was shocked, but he didn't seem bothered at all, saying we should come test drive other cars (would you?). Updated: The dealership made amends and had an equivalent car shipped in for us for the same price. The Sales manager (Chris Baum) and our salesman (Shubau Wang) were very apologetic and did the best they could to remedy the situation. Everyone makes mistakes, and it means a lot when people admit and correct them.

I get my all my oil changes and tune ups done with the service dept. They always take great care of my car and the waiting area is full of refreshments. The staff are good people.

First time coming to Honda and I was so impressed with the quick and efficient service . Kenny was very helpful and informative ! Definitely be back again!

We were immediately greeted upon checking out the cars on the lot by Khoa. He was kind, well-mannered, and relatable. We got complimentary water, coffee, and burgers. Honda Weat made the buying process easy and understandable.

Had a 10000,/ 3.5 year check done on my Honda Crosstour. It included many service needs, so I left the car and picked up when called. The service rep. was very nice and very thorough. The car was also detailed. The only questionable problem I found the next day was, the tire valve covers were all different and one tire had no cover. I was treated well, and believe the costs were reasonable.

They were doing my oil change and my service for my 2014 Pilot... I had an apt. and they took me right on time. They estimated that it would take 45 minutes and it was more like 25! They were friendly, and reliable. This is the second vehicle I have bought and serviced with this dealership, and I really love them!

This Honda dealer is the best. They listen, answer your questions and then will recommend. Moved here from CO and took my CRV there for oil changes. Bought a new CRV at Honda West and was treated as we were special people. Very pleased with there service. Thank you

CAROL GUYOVICH GOES BEYOND GREAT CUSTOMER RELATIONS TO ENSURE THAT I ALWAYS RECEIVE THE BEST REPAIR + PROVIDING THE ABSOLUTE GREATEST CUSTOMER RELATIONS.

Tim was very helpful and so was my salesman. Great job!!

We have been searching for this Pilot for 18 months at several dealerships nad have gotten unacceptable service until we made an appointment online with your Las Vegas dealership. The three people who helped us were Shubao the salesman, Venessa Viteri the contact via email and Alex Robinson theFinance Manager. They were very helpful and did not try to talk us into options which we did not want. They were a very professional staff in every way. We are very happy with the service and our new Honda Pilot. Thank you all so much for your help.

Honda West has the absolute BEST service in the Las Vegas Valley. This is not my first rodeo with a car purchase and their service people are always so helpful and always go the extra mile. I appreciate their shuttle service, being open on busy Saturday's, and explaining the service maintenance for my vehicle in user friendly terms. Everyone is very helpful and knowledgeable!!

Sahara west have the best customer service I give very high recommend to all my friends to buy from honda west

I just got a new honda cr-v 2017, and i really love it. Just a quick appreciation for George Hsu who was providing me the best customer service. He helped me so much to get the car i want, he was so patient to go over the car's detail with me. Thank you so much George Hsu from honda west I really appreciate all your help and a very outstanding customer service

I have a few choices for Honda service I choose to come here as they are always prompt friendly and they personalize the service.

Very nice cars that I was looking at 2014 for 13980

I love Honda West!! Excellente service and best staff.

I will always love this place. Karla is my service rep, Cyrus is my sales man. I've recommended this dealer to several friends and gotten referral bonuses from them for it. We have 3 vehicles in our driveway from them. A few days ago I went in with no appointment but had a big problem. I went to Karla and she checked things out to confirm the issue. For my safety I wasn't allowed to take my car home until it was fixed. It was something I caused to break and Honda still fixed it for me at no charge. Thank you Honda, Karla your the best in my book always and forever.

I arrived right on time for my appointment. There were several cars lined up before me. I was able to get in quickly. My representative was professional and told me I would have a two hour wait. I just came in for an oil change and had my tires checked. After coming in at 7:30, that sounded fine because I also had my 15,000 mile check on my car. However, at 10:30 I was still waiting for my car and my representative had not spoken to me during that time. I went and found him and he was telling me they were just looking over the transmission and and would wash the car. However, that was another 40 minutes more so I didn't get out of there until after 11:00. That is not acceptable for just an oil and tire change. I came away quietly frustrated because I told them my husband was home sick and didn't know If I would have to take him to the doctor. My car is just fine--actually I'm very pleased with my car.

That guy named Shaun from the customer service is the coolest. He was so attentive to all our concerns during a recent visit. He even advised me to bring back the car at my convinience so they can take a closer look on my concern about my car. Shaun is very professional but my made sure there is a personal touch that made us feel really comfortable with Honda West.

Have had oil changes, one software recall and warranty work done on my 2015 Honda. Honda West has always made it easy to get appointment or just drive in help. Staff are knowledgeable and courteous. Recommend them highly.

2nd time bringing our 2016 Accord in. This time an oil change. Great customer service from arrival to departure. Called me to update me on the progress, finished when they said it would be.

Everything, from my initial email inquiry to actually having my BRAND NEW 2017 Honda by none other than my Sales Associate, Conrad, appeased so many of my concerns. I do not believe that my experience with Honda West could have been better. It will only be topped when I return for a replacement vehicle.

Very pleasant folks at the facility - service was on time

Colby greeted me, explained the process and called me when done. Excellent service.

Excellent!!! From manager mr cris up to the sales representative mr koa

Had a good experience at Honda west, thanks to Yosbel...

The people were great, but they did not know the part was not in stock and were too optimistic about how long it would take to get here. Once it came in they were right on the repair and got me right in and out.

Came in for airbag recall and was fixed in 4 hours. Found some serious safety issues which were fixed by three following day. The service representative was very professional and easy to deal with. No pushy sales talk.

Great SUV (CR-V)! I really enjoy all of the features. I had an pleasant sales transaction with Yosbel...pleasant, professional and respectful of my time...

Ted was excellent, couldn't have asked for a better sales representative. No hassle and strive to answer all questions. Thank You

It was really great! I didn't have an appointment, and they took my car in pretty quick and it was one in about 30 minutes.

this location is great its our third card there, we always come back they have an amazing customer service

It was a very pleasant experience purchasing this car there was no pressure what so ever, very curtious and professional staff.

always a great way to have car serviced, friendly people fast courteous staff, clean comfortable lounge.

The customer service I received from Javier Muccigrosso was excellent. Javier was polite and professional my car was serviced in a timely manner & I was on my way.

The employees here are really friendly and are always willing to help you out. They are pretty quick of getting to you and finding out what you brought your car in for. I purchased my vehicle from this dealership and plan on using their services as long as i have my car. Even when i moved for a year up north to Reno, I would drive my car down to Vegas to get serviced because the price is reasonable unlike in Reno.

Very good service ! I like my car. I was shopping for a used car for my friend , she very like it. So I come back rent a new car.

Great, Friendly professionals in the service department. They ALL are customer friendly and the repair time was pretty close when quoted.

They were very helpful and serviced my car very quickly.

First 5000 mile service for a new CRV I bought , I was not sure what to expect but I am very satisfy for now.

Overall a good experience. Came in to do an oil change and checkup service. Nothing major, but everything went according to plan and the customer service experience was awesome.

Very happy with customer experience,I recommended this dealership to my family and friends

Adam was very helpful and Honest! Very Refreshing!

The service for my car was fast & efficient. The service advisor was really helpful & told me about future services that I need for my car.

Really easy to make an appointment on line and always receive the best service.

Bryan Jimenez is the go to person if you want to purchase a car he really help us out in any way detail to detail thank you Bryan

We are so happy with the service department of Honda West. They always take care great care of our car and we trust them which is hard to find. Jarrett is our service consultant and he is amazing. Thank you Honda West!

My appt. went smoothly even though they were very busy. My car was ready sooner than they had told me. Jerrett is always friendly & ask the right questions.

Very satisfied with the service and car was ready earlier then I expected which was a plus

Traveling from out of state when I realized I needed an oil change on my Accord. I came in without an appointment, Carol saw me immediately and insured that everything went smoothly. Complete vehicle inspection came with the service; tire pressure, electrical test, fluids, etc. Excellent experience, I will return!

Always on time, always clean, always more than I expect!!

Center display screens in my 2014 Accord Touring inoperative. Javier, the service writer, was attentive in keeping me updated on repair status and estimated completion date. WARRANTY WORK

A bad experience at another Las Vegas Honda dealer brought me to Honda West; along with a recommendation from a good friend. Service was quick and professional. The sitting area was large and clean. I was treated with respect and the experience this time was thankfully positive.

The Advisor, Javier M, was very professional through the entire transaction. I had come in for an oil change and after he did an initial check of my vehicle, he began to make suggestions and I ended up agreeing to have the 30K maintenance service at that time. I appreciated that Javier tried to save me some money, but at the end of the day the 30k service made sense to me at that time.

I came in here a week ago for a B1 service. Colby, one of the agents advised me that not only did I need that service, I also needed a couple things done as well. I really appreciated how he dealt with the whole transaction in a very professional way.

Our experience at Honda West went very smooth and easy. Kyle's professionalism made us feel confortable and confident in choosing Honda as our first brand new vehicle purchase, also to mention the rest of the staff that took care of us along the way in the add ons to our van, down to the finance department. Thank you Kyle and the rest of the Honda West Team Las Vegas.

I went in to have a recall handled, and everything was handled perfectly.

Every visit to Honda West has been a good one. Excellent customer service and they are very fair and informative. Also, appreciate the accurate timeframe. Highly recommend!

I was contacted by Honda for their "customer care ...." as a VIP customer we are doing a bla bla bla inspection. I only scheduled an appt because I needed an oil change. What the person who called should have told me was I notice you have a 2008 Honda Civic... there has been a recall on your vehicle due to an issue with the passenger side air bag. We would like to schedule a time for you to bring your vehicle in so that we can see if your vehicle has been affected by the recall/ or so we can inspect your vehicle and replace the faulty part. Be honest with the customer please about why you are calling we usually appeciate it more than having smoke blown up our ass. Also had I not needed an oil change I never would have scheduled the appt. I would have assummed Honda just wanted to get me in to offer to buy my used Honda and try to get me to buy a new/ newer vehicle.... not only was the person who initially contacted me to schedule an appt not up front with me about why they were calling I then received two more calls over a few days to schedule an appt when I already had one scheduled. The day of my appt which also happened to be 3 days following me having major surgery. I arrived for my scheduled appt only to be told that it was to late in the day for my vehicle to be serviced due to the length of time needed to fix the recall I was unaware of to begin with. The same recall that prompted Honda to reach out to me about. The person scheduling the appt should have been aware of the time needed and should have scheduled appropriately. Their failure to do so #1 wasted my time and #2 tied up an appt time that someone else could have used, so in a way it potentially screwed Honda out of an opportunity to make money. I gave Honda 4 stars because I couldn't do 3.5 stars. I also gave them 4 stars because over all I am happy with Honda and I bring my vehicle to this location when service is required. If the service was terrible I would go to a different location. I lived in North Reno, we had a Honda dealer in Reno. The first time I went to them they messed up my car so bad I had to replace my engine or get a new vehicle. I drove to Carson City which was a 45 min to 1 hr commute 1 way to go to the Honda dealership there for my service. Honda West is super convienent for me but if the service was horrible I not not think twice about taking my vehicle else where. Everyone is super polite and easy to deal with which I appreciate.

Javier did a good job, good customer service. Explained everything to us and made us feel imps. Thank you!

I pulled up wondering what stall to pull into. I saw the NO APPOINTMENTS big and clear and decided that was appropriate since I didnt make an appointment. There were about four cars ahead of me and I started to think maybe I should have made an appointment. To my surprise, it went quick. I probably waited about 13 minutes until spoke to me. It was a friendly older guy asked me what I was there. Finally, about twenty minutes later Shaun came and took my information. He told me it would be about an hour and a half. Shaun came about almost an hour after I had went inside and said we were all done. He was very nice and thorough. I am definitely coming back to get my car serviced here. Thanks Honda West!

Quick fast and smooth I stopped by after work with no appointment and I was taken care of real quick and no hassle

I showed up for an oil change without an appointment and they got me in and out in less than an hour. The staff was friendly and the waiting room comfortable.

Love these guys and gals . Great service department and thank you for the coupons it really helps

Service was complete on time, I didn't have to wait long without set up appointment.

I had a pleasure to meet the salesman Jilmar and it was very enjoyable. I did not enjoy talking to the Financial Manager and felt like he did not even want me to be there. But since the salesman did make it up for it, I would have give it a six star if I can.

Karla is great, takes care of me each time. Used to see Carol but she offended me greatly and VERY glad I changed service advisors. I give them a lot of business with y 3 cars. I am am there multiple times each month.

Absolutely phenomenal service. Kenny was a great help to us and he made sure everything went smoothly. We will definitely be back in the future for either car purchases or services.

I called my service writer on Monday and she was able to make an appointment for me on Tuesday. I was the first car in on Tuesday and Karla Gunther, my service writer, had gone through my records and was able to explain everything that was to be done and within minutes I was fully informed and the car was sent off to the shop to have all of the work. I was offered a ride home and by 11:30am Karla called that my car was ready which was fantastic with all of the work that had to be done. I came in to pick up the car and it was bright and shinny and ready to take me home. Once again I have to thank Karla Gunther for her being ready when I came and expediting the major service that was provided!

I had a hose that was leaking coolant onto the engine, and because I was under warranty, the problem was fixed at no charge. I had only had the car for 2 weeks. Javier was my contact person at the Honda repair shop and was extremely pleasant and professional. I had a 9 am appointment and the parts were not available. So I had to return at about 2:30 and the repair was done at that time.

Excellent customer service. Knowledgeable & Efficient team.

Connor was awesome. He showed us many different vehicles and explained all the options we wanted and needed in detail. My favorite part was the feeling I got at Honda West. Connor and everyone else on staff never pressured us or string arm us, it was a nice environment to buy a car in. We couldn't finish the deal night one because we had dinner plans so Connor agreed to come in on his day off the next day to close the deal, that really impressed us.

When in for an oil change and that's what I came out with. There wasn't any upwelling or trying to get the extra buck. I appreciate the honesty and I would come back again.

Karla was most helpful, as always. She knew exactly what was needed and got it taken care of.

Always a good experience going in to Honda West. They are helpful in anything Honda.

The Honda service department was very friendly and helpful

I came in with an unexpected flat tire. I love dealing with Colby. In my opinion he is the best. He handled everything with professionalism, knowledge & kindness.

Their service is excellent. I bought my car from them and have service with them for the last four years and I don't have any problem so far.

Friendly

Fast and excellent service and attention. Always bring my Honda to this dealer where I purchased my car 8 and 1/2 years ago.

Great customer service, friendly and will be back soon.

I made an appointment using one of the many coupons sent to me by Honda for an oil change. After waiting a few minutes to be checked in, Sean was very professional and took care of me. He said the wait would only be an hour to an hour and a half, which to my surprise was true! This was a very painless and prompt appointment, handled very well by a proffessional team. Thank you.

It was fast and easy for my 30,000 mile tuneup. Was able to use a coupon and saved

Everyone was very helpful and nice, they made buying a car simple. The customer service was superb, will recommend my friends about getting checking it out.

I recently had my Honda Civic serviced at this dealership and the service was top-notch, again! Karla is a great Service Writer and my appointment went without a hitch.

Have bought a number of Hondas from this dealership and have never had a bad experience.

Great Service, bring another car in for Service in a few days.

Welcoming and friendly very helpful

The car salesman was very good and knows how to do his job well.

Kenny F. did a great job of getting me in and out in good time. He seemed concerned about me and the importance of my time. It's nice to have a service advisor who cares about the customer !!

I was escsped by the tech rep while I was first one inline..., however, once he realised no one took care of me...he genuinley appologized and gave me good service and offered me discount also put my vehcile in first for the service....

Had an appointment, so it was really fast. Waiting area is big and open with several areas to choose from. Clean restrooms. Free coffee & water. Free wi-fi with a charging area. Everyone was really friendly, especially in the service department. Go see Evan or Colby! =)

It was a great experience! Kenny Franchek was very helpful and very informative to what my car needed. The dealership is very clean and I like the way that the eating area has tv,coffee for us to wait.

I have worked with Karla Gunther in the service department on my 2004 Honda Ode ssy. She is very efficient and friendly. Ditto for the service department. I am planning to replace it relatively soon. I will definitely buy it at Honda West.

The service department at Honda West is one of the best I ever dealt with. From appointment desk, service advisor, mechanics, the shuttle driver, and last but not least, to the cashier, these staff were extremely courteous and professional. I owned two Honda vehicles and both of them were on the airbag recall list. Honda America Corporate promised to have them replaced by summer 2016 but the parts didn't arrive till November 2016. Honda West contacted me as soon as they received the parts and in two days I have both vehicles repaired. They even gave me a courteous inspection and recommended some maintenance work done. The service advisor was not pushy at all like some other car dealerships I had do business with in the past. When I picked up the vehicles they were clean and shine and I drove away happy. I give two thumbs up to Honda West Service Dept and especially to service advisor Javier. Please keep up the good work!

Gave me nice discount when I was hurting financially and took care of some of my expenses... That showed good service and I will continue to go back there for service.....too bad they are really expensive..... But they still have to pay their techs for services rendered.... They are a good crew!!!

I am writing to thank Adam for his hard working service towards me! I came in Nov 11 with coupons, he said he could offer a better deal and he did! Thank you, I needed it! Adam also took time to explain all the mechanic did to my car and so I hope to see you next time I have to bring in my beloved Honda Fit!

Great no haggle price on a new car. We were given more than expected for our trade in.

Although Cyrus Zand was able to answer some of my question, I found, I was asking the question. Cyrus could have done a better job with self discover, probing, and asking question to find out what I really needed. I was on the lot for almost 15 minutes and no one approached me. I finally went into the lobby and sat for 15 minutes looking at all the sales people walking around and standing, finally I approached Cyrus and ask if he wanted to make a sale today. Not understanding the sales process with single price point, I would think there would be an explaination on how it works, because customer still think about the old haggle process of negotiating. Connection with the customer on a personal basis is very important to build trust in the transaction and Chris (Sales Manager) did a exceptional job with identifying common interest, like fishing, Living in Long Beach and owning a boat. Remember, Car purchased is the second biggest purchase a customers will have, and the experience is important to create a customer for life. Recommendation: Insure someone is walking the lot, not at the entrance only. Greet every Customer within 5 ft, whether it is your customer or not. Explain how the purchase process works with Single Price Point Listen to the Customers needs Get to know them on a personal level. (Connection) Thanks for listening Dan

had an oil, filter, and tire rotation. Service was pleasant and reasonably fast. Had to wait a little while longer than expected to get waited on initially but i didn't have an appointment.

Staff was helpful and professional. Pricing was a little high on the plugs and coils. Disappointed my vehicle wasn't run through the car wash after spending $2200 on repairs. Otherwise service was good and in good time.

Fast service

Service rep. is very friendly and informative. I am glad I went to Honda West to have the need recall work done on my 2015 CRV. Adam helped us from the time we drove in to until we left the service department later in the day. As promised Adam called us before 1 PM.

Good cusrumer service.

Went in for an oil change to find out there is a leak somewhere which cannot be corrected same day so made an appointment for 10-18. Karla was terrific in explaining what was happening and what needed to be done to find out the problem. 10-18 5:45 pm Took car in earlier today and found out the problem required an overnight stay. Karla again answered all my questions. Was able to arrange for private transportation today and tomorrow. Look forward to having everything fixed.

They made me feel comfortable , no pressure and were very friendly from the very beginning. I got a great car for a great deal, definitely recommend this dealership

Nice place always and get treated well... Fast service to..

The technical service at Honda West is great and my car always feels like a new car when I pick it up and drive away. My recent visit for some much needed service to my 2007 Honda was the first time in 9 years that my experience was less than steller. I found the lack of communication and incorrect information frustrating and stressful. Even though I had discussed that the best phone number to use to reach me was my cell phone, critical phone calls were made to my home phone towards the end of the day when I was waiting for critical information needed to pick up a rental car before 6 pm. I was the one that had to contact the Service Department to find out the status of the repairs to my car. The address texted to me for the car rental place I needed to get to before 6 pm was the wrong address. Luckily the car rental place reassured me that they would give me a ride to the correct address and make sure that they get me in the door so I can get the car. In the end everything worked out, however it didn't need to be so stressful and down to the wire.

Great service. My recall was handled in a timely manner. Also got oil change. Car running great.

Got an oil change just recently. Fast and very friendly!

Friendly, Fast and estimated time for work to be completed was accurate.

I wouldn't take my car any where but to Honda West to have it serviced. They do a great job. They always let you no how much it will cost before they do the work.

Always get great service at this dealership. Staff is always attentive and friendly. Building is clean and comfotable for those that need to wait.

Excellent experience leasing this vehicle all staff were very helpful. Special thanks for Antonio and Alex. Thank you very much!!! Got what I have wanted for 30 minutes - in and out.

I was treated very well by everyone i came into contact with. Very professional staff. My Sales Consultant Ted T Trevino did an exceptional job.

Solid and honest, fair and friendly. I was greeted by service advisor Colby and explained my options as I was there for a routine maintenance. He also had an issue repaired that was not part of the plan as gesture of good faith. He also applied a discount to show his appreciation for my business.

Carol in service always takes great care of me! In and out on time!

Excellent service and professionalism by the Service Advisor. Timely completion of service.

Went in for an oil change through the quick service bay and was out in less than 30 minutes... Thank you.

really nice people

This rating is strictly on the service i received at this Honda West for a recall on my passenger airbag. Once the airbag arrived (although I did not receive a call they had gotten them in and I have been waiting for over 2 months between here and Vegas and was supposedly on a "special order rush" from corporate) I was able to get an appt within days and the service staff, especially Larry, was very competent and expedited everything. I waited for my car which was supposed to be ready in 1.5 hours but ended up taking a little over 2 hours (I say always bid a little higher and say it will take a little more time than you think. People are never disappointed when an estimate comes in low or if the repair takes less time. They are always disappointed with the reverse). The staff was friendly and they had enough amenities (wifi, outlets, drinks, snacks) that I could get work done while I waited.

I came in for an oil change. They got me in quickly and no surprises.

Do not think that it should take four hours to carry out the process. They parked the new car for me to put my personal items in it a large speed bump was next to it causing me to fall when walking around the car. I am brused, have scrapes and very sore following this so the process did not end so well.

The vehicle intake ritual takes entirely too long.

Service attendant was very helpful. Gave me a discount and service was completed before expected time. Would recommend Honda West service department to others.

I received top notch service as I always get when using Honda West. My service advisor was Shaun Galicinao, whom I will soon be scheduling another appointment to have more work done.

Service department is always very friendly and through in the performance. Service manager was excellent and explained service results.

The salesman and service personel are great. They worked with us at every turn.

Had purchased the car before it came in and picked it up later.

My experience with the dealership Honda West was great! The prices of each car shown to me was the price as it is. They didn't tack on extra fees for supposed warranties either. Davod Ghasemi was the best car salesmen we have talked with in a long time. Very friendly and always willing to help.

Jesus was a great sales man, he answered all my questions and made me feel comfortable with my purchase. He wasn't pushy and wasn't trying to sale me anything I did not need.

Service advisor Shaun made sure all the concerns I addressed were checked/in good condition, very happy with the service.

Awesome! Fast service.. the dealer center is very clean. The staff are cool!

Nice all the way thru the sake, very funny,.. Never thought low of us!! Very awesome!! I see why he deserves sales man of the year

Excellent in every way! Davod spoke excellent English. He was very respectful of my questions. He was professional enough to simplify the buying process--viz. Davod conducted price negotiations in "out-the-door" prices, per my request. Mr. Davod Ghasemi is "management material" because of his relaxed and polite demeanor. I believe he knows how to handle people because he treats them with respect.

Excellent. West honored my coupons from another Las Vegas Dealership.

I pulled up without an appointment and was greeted by Javier. He had a great attitude and was very helpful. He told me the type of service I needed and how long it would take. He was honest and I felt that he had my best interest as a priority. The service was done efficiently and under the time frame he told me. The checkout was smooth and I got a good price for the services I needed. I will continue to go back to this dealer for all my car needs and I will be calling Javier everytime. There should be more service people like Javier with a great attitude. Thanks Javier!! You rock!!

It could not have been better! My service advisor, Colby Cote, went above and beyond to make my experience wonderful! He assisted me efficiently and with an inviting smile. I will return for sure!

Honda West always exceeds my expectations! It was a Friday at 5:15 pm when you think everyone wold be a little hurried but not the Honda West Service Department. My tech Colby, was so friendly and well informed about their products. He couldn't do enough for me and got me out of there in a flash. Kudos to Colby.

Service was great. Customer service on point, service rep was friendly.

My boyfriend and I purchased our 2015 Honda's here last year and the car buying experience was easy and our salesperson then was Anthony. We love taking our car's to get serviced at this location. Great thing is they take appointments and walk-ins. Service Advisor, Shaun Galicinao at Honda West, was very helpful and answered any questions I had regarding the service that was going to be done on my car. All around the service is great and very friendly. I recommend them 100%.

A/C finally died on our 14 year old Oddessy van. Figured that was reasonable since we live in the Desert. Took it to Honda West, fully expecting to have to replace the whole system for $1000-$2000. They found the problem was a computer chip the controls the fan motor and I got out of there for $272. They probably could have convinced me that I needed a whole new system, but they were honest and have earned our trust because of it. They are our new #1 Honda dealership.

Excellent service,excellent service agent,great place,fast service,great customer lounge,

I really love coming to Honda West cuz they always take care of my car. Great service Edmunds thanks. :)

Excellent team , very nice people , I'm so happy with this dealer , I got a Honda Odyssey and the seller Bryan Jimenez knew everything about the car !!! Very professional !!!! And Mike ( financial ) was awesome with me and my daughter 4 years ..... Thank you very much !!!! Great experience !!!!

Great service from Colby!! Was fast easy and cheap!

We took in our 2005 CRV for airbag recall, they did a great job and also help resetting our radio/clock due to our recent battery replacement

Happy service visit when I went for service. It was a pleasant experience.

Yosbel was such a good dealer for us. He tried to make the best deal we were looking for and helped us beyond our need and satisfied us. Great great guy

Service at Honda West was excellent. Colby once again outdid himself. Always takes great care of my car. Thank you.

Awesome service!!!! Everyone was nice and accomodating.

I went to this dealership with my vehicle searching for a better price for for my trade in, I was very happy as craig and the management team gave me a better deal than the other dealerships I had gone to before and found the exact model I had been searching for

I went to this dealership with my vehicle searching for a better price for for my trade in I was very happy as craig and the management team gave me a better deal than the other dealership I had gone to before and found the exact model I had been searching for

My salesman, Yobsel, was very friendly and courteous...he was not pushy at all and made my car buying experience pain free..I would highly recommend him to my friends & family..

drove up from Southern California with a rim that was bent somehow, called the parts department to check if they had a rim to replace the bent one. part was in stock. schedule an appointment for the same day and was accommodated right away. Jerret the service advisor took the time to show me the bent rim and made sure the car was all set for our trip home. Thanks for the great service! we were in and out in an hour!

Karla took care of my problem as fast as she could. I had to wait a day so she could order parts. Everything was fixed to my satisfaction .

Carla gave a great service in the automotive area. She is always consistent on what she does. Carla is very friendly and very helpful with answering all my questions, best of all she followed with me when my van was not ready from the time she had mentioned. Thank you and I love the friendly staff.

Need faster turnaround on service.

Got in and out quickly for an oil change. Very friendly and accommodating staff!

Customer Oriented sales staff. Friendly, professional, accommodating and answered all questions and concerns thoroughly. I recommend sales staff and dealership to friends.

The whole staff is extremely friendly and helpful at Honda West. I always feel taken care of and never like I am being cheated or lied to. Karla is my go to, she always takes care of me! Love my Honda and love my Honda West!

Positive experience from start to finish. Will recommend

My family and I came into Honda West in need of a dependable family vehicle as quickly as possible. Jesus Macias made our experience not only speedy, but completely enjoyable. We were in & out within hours, found the perfect vehicle within our means & felt right at home. The facilities were clean, refreshments were available and the kid area was great for our little ones. I would definitely recommend seeking out Jesus's assistance when searching for your next vehicle.

Very friendly service personnel. Explained what I need to have done and was given a time frame as to how long the wait would be - work was completed before the estimated time. Explained my bill to me and all charges.

My family and I came into Honda West in need of a dependable family vehicle as quickly as possible. Jesus Macias made our experience not only speedy, but completely enjoyable. We were in & out within hours, found the perfect vehicle within our means & felt right at home. The facilities were clean, refreshments were available and the kid area was great for our little ones. I would definitely recommend seeking out Jesus's assistance when searching for your next vehicle.

Service writer Emilio Dizon was very helpful and professional. It actually was a pleasant experience. This location is further from my home but it was worth the journey.

I've been going to Honda West since I started driving 9 years ago... although wait times are a bit long (for instance I arrived at 8:00 for an 8:15 appointment and wasn't met until 9:00), I've always had great experiences with services. In my most recent visits I've been helped by Colby - he's been great. A few visits ago he forgot that I had arrived for an oil change when he became distracted by some recalls, he had the service completed in under 20 minutes and at no charge for his mistake. During my visits yesterday Colby was training and did an excellent job making the entire experience seamless. He was able to train and accommodate me with no added inconvenience. Additionally, when I requested parts, Colby had the parts ready for pick up along with my vehicle when the job was all done. Thanks Colby and Honda West!

Overall, great service. The only thing I didn't like was that the cashier seemed to be in a rush, she didn't smile at me at all, nor she looked at me.

Walked in after submitting a quote from another dealership. Marisa the internet sales manager and I were communicating via email prior to my visit and assigned Ted to further help in the selection process of my new car. Ted was friendly and kindly assisted me in test driving vehicles, and choosing a color. The final processing was simple easy, I would recommend this dealership to any one looking for a new Honda. Customer service is a priority and they treat each customer with a smile. It was a very pleasant car buying experience. As a first time new car buyer dealerships can be a little intimidating especially if your being pressured by salesman but that's not the case in this scenario at Honda West. Thank you Ted, in helping me obtain my new 2016 honda civic!

The receipt charged me $13.18 for 'Customer pay shop charge for repair order'. I never got such charge at other city's Honda dealer. Actually I only ask for regular maintenance : engine oil change, transmission fluid change and tire rotate. I don't know what is this charge for.

While out one afternoon my oil light came on, and so since I was in the area I decided to stop at the Honda dealer to have the oil changed. Upon inspection of my car it was recommended I do a flush of the power steering system and a cleaning of the throttle body. Since the car is 8 years old and I've never done these two things I decided to do them. Once done I was advised the battery was about dead (which I figured) and they recommended a flush of the brake fluid line. Again, since I haven't had to do much in eight years besides routine oil changes I decided to have it done. While it cost me much more than the service I originally went to the dealer for, the car was overdue for these things. The service advisor was professional and not pushy. The car is running very smoothly and I can tell that it now has some "get up and go" that I haven't felt with it for some time.

Good customer service, quick service Good environment.

Service done as promised...I needed my Honda Pilot serviced and checked in advance of an upcoming road trip. Kenny Franchek reported a bushing problem which was repaired under warranty.

Initially when brought my car in I had relatively good service-- I had asked for a brake inspection prior to the brake flush and when I got my car back the told me that they had not done a brake inspection. So I was upset. I responded to a customer service survey and Evan replied to me via email and told me that the next time I come in that we could provide me with a free brake inspection. I brought my car in today and Evan was very helpful and discounted the service I need by 50% for the past inconvenience. It seems like Honda West is really taking care of their customers. Now I feel completely satisfied with their service and would highly recommend them.

Salesmen were extremely patient, took the time to explain my options. Numbers weren't what I was hoping for, but I got the new Civic anyway.

Had a good experience getting an oil change. Staff was helpful and attentive.

Courteous and helpful! Drove 2013 Odessy 500 miles next day after 30,000 mile complete check up,, Behaved like a charm! Appreciate Honda West service, Albert E Erickson

I recently stopped in to the service center after my son hit a curb with my tire, and it wouldn't hold air. They removed the tire, patched it, straightened the bent hubcap, WASHED my car and sent me on my way, without charging me a cent.

Went for service on my Accord this week, Karla was so courteous and helpful, I'll definitely return and suggest to my friends and family as well.

Excellent service. Quality care. Job well done. Will be back.

Service rep is nice and very helpful. Thank you Karla.

Great customer service!

I purchased my vey first car (2007) in this dealer when I moved to Las Vegas. The buying process has changed so much. Quick, chill, efficient..... The hassle is over! Ask for Eric from Boston he's awesome!

Joshua Zheng is great.he is very professional and nice friendly.

Excellente service by keoani, but they forgot to let me know if visors still have warranty, both of them are broken.

Went in for my oil change....had trans and brake fluids flushed leading to discovery of another issue which thankfully was under extended warranty by Honda. I think they finally found what has been making my vehicle pull right since the day I bought it. I complained and they could never find it. Drives straight now.

Karla was extremely helpful, I appreciate everything she did for me. She maybe our experience great, and i hope our experience stays great

Great service, gentleman helping us was very helpful

Bought my accord here as well. Everyone is very friendly

Excellent service with great customer service. I would always recommend my friends to buy Honda new or used car from Honda West in Las Vegas, Nevada. They have excellent customer service. They know how to help and satisfy their customers.

Service Advisor, Karla Gunther,, did an excellent job coordinating recall and maintenance service. Also appreciated washing my car before I picked it up.

Craig was very helpful and informative with my decision to lease a new Honda. I never felt pressured, and was always confident in what part of the process I was in. I would recommend Honda vehicles to everyone, and would also point them in the direction of Honda West!

Made an appointment for an oil change and to get ready for a road trip. The service department took my car on time, didn't try to talk me into any other services, and rotated my tires so we would have a wonderful and safe road trip! Great experience!

My service agent Kenny Franchek was super! He was courteous and explained what was not covered in my maintenance check-up. After 10 minutes I decided to check my email for coupons from the dealer; Ken honoured the discount coupon when I showed him the email. I was able to save some money. Thanks Ken.

They were good to deal with, not pushy about getting a deal done, allowing me to look at vehicles and ask questions. The sales rep would ask questions on what I wanted and then he did work at trying to meet that. Definitely a better experience at this dealer!

The service rep that assisted me was terrific, very friendly, helpful and just an all around great woman.

Overall pleased with the great service performed on my vehicle. Invidividual in charge of my appointment was super nice and attentive from start to end.

My experience is always good because of Service Advisor Colby Cote. Knowledgeable, friendly and willing to put up with my warped sense of humor. I have a lot of options beyond a Honda dealership to have my vehicles serviced, but Colby makes it worth the effort. I didn't give it five stars because it usually takes about two hours to get basic service done. The only saving grace is the WiFi connection and coffee machine.

Carol, who helped me was very professional. Had two cars brought in for maintenance same time, Odyssey and CRV. She was very helpful and very nice. Honda west has always been my dealership. This is where I go get my cars and have them maintained. Great service from Carol.

I appreciate how clean the children's play area was. The staff also greeted me politely. The service was fast as well.

The service rep that assisted me was terrific, extremely friendly and overall awesome!

Carol's Gs service and professionalism is truly outstanding. She always gives me complete confidence that the repairs being done are needed and will be done right. She's the only service advisor I ever work with!!!

This was a great experience. Gary, our sales person was great and even got us lunch while we waited for the sale to go through. He was very knowledgeable and we appreciated that.

Friendly service advisor, great customer service!!!

Quick and efficient service. Honda service is superior to other available auto maintenance companies, and price competitive.

ALL OF OUR QUESTIONS WERE ANSWERED AND WE WERE TREATED WITH RESPECT..

Performed all work in a courteous and professional manner.

I bought my Honda Accord at this dealership and bring it back each time for service. Karla is the best service advisor. When I make my appointment she always asks about any problems with the car. She also looks at the records and lets me know what needs to be done at that appointment and a rough estimate. I haven't needed any "repairs" so can't speak to that. But for routine maintenance I have no complaints.

It was a great, easy process to get the new car I wanted

Carol G. took my 2013 Honda Odyssey for an oil change and tire rotation and promised to have the work completed within 1 hour. All the labor was conducted to the highest of standards by James and turned out of the shop within that 1 hour promise.

The service attendant was very helpful and very professional

After 3 visits. They found the problem and fixed the car. I will not go any place to have my car serviced. The personnel are very friendly and helpful.

Brought our Odyssey in for what we thought would be a new battery. It had died while in the long term parking lot at the airport. But, Carol, our long term service writer, said they would check the car out. Battery was checked twice plus the starter, alternator and electrical system were checked. All were in good condition and no battery replacement was necessary. Futhermore, no charge for the service. We are very pleased.

Josh is a guy that have one word very very nice guys, as a person he have a one word. And same as the finance guy jimmy

Services performed were done vwry quick. My service advisor Leoni Jumawan although new was very knowledgeable and courteous.

Very pleased. Coupon honored, car completed on time. Staff enjoyable to work with during service.

Antonio Jackson did above and beyond to help me get into a new 2016 Honda Civic in such a beautiful plum color. I am grateful and appreciate if his service and Honda West. Thank you.

Great service from service adviser Karla, Explained thoroughly what needed to be done. Satisfied with service and facility.

Thank you to Antonio for getting me out of a huge bind. His patience and prompt service was greatly appreciated in my time of need. He recognized my situation and came to the rescue. I also appreciated his respect to a veteran and family.

I enjoyed my new car experience from start to finish due to the great personality of Antonio Jackson and would refer him to everyone!!

The service team is top quality. Carol has been my mothers' service advisor for many years and I am now happy to have her care for our Pilot.

oil change was done fast.had to remind cashier of discount coupon submitted earlier to get discounted rate for the oil change..dealership is clean and kept up.staff is friendly.washing the vehicle is always nice and thoughtful on behalf of the dealership.

First time taking my car and getting maintanence (oil change). The service host Karla I believe was her name was koo straight up and friendly she took care of me

Cruiz did exelant job bin very helpful he find the car we looking for i will recomend sahara honda to my frends

Service was the same as always - very good. The only thing they missed this time was refilling the windshield washer fluid. Karla was my customer service rep this time as my usual rep was on vacation. Karla really went out of her way to make my service visit the best it could be.

Jon Warner and Daniel (Internet sales), are absolutely stellar sales employees. They both assisted us in ordering the car our dreams--Red V6 Honda Accord Touring! This makes our third Honda that we've purchased from Honda West. We will most certainly purchase another Honda from this dealership and most certainly Jon & Daniel.

Greg Larson and Michelle Davis were wonderful. Made the whole process easier than I thought.

Very pleasant, informative and helpful. The facility is great. Wide selection.

Great service. Our service advisor, Karla, always takes good care of us. She keeps us updated on the progress of our maintenance/repairs and returns phone calls promptly.

I was given a exceptional service.My service advisor carol did a great job helping me through out the process and the important things that need to be done on my honda fit 2013.

Very professional ...fast service ....will come again

Nice to have the work done with no hassle's! Nice area to wait with cold water.

Love my new 2016 Honda Civic! Special thanks to Tim and Jhon for all of their help in making this happen. They have the friendliest staff and offer great customer service!

they have great service and fast. Staff are friendly and honest

Staff excellent, car great, only drawback was length of time it took to complete sale on a cash purchase. Other wise completely satisfied.

Colby was extremely helpful. Brought up the recall reminder and let me know the parts should be available in a couple weeks. In addition, reminded me of the 30,000 mile service, and replaced the battery under warranty as it would not start. I went in for an oil change and left with so much more. BEST SERVICE EVER!

I choose to keep coming back to Honda West because I am treated like a somebody there, and not just a walking wallet like at most other service garages. I always try to go straight for Colby, as I've received nothing but polite, sincere, and never pushy car advice from him every time - Lord knows I need it!

I'm so so happy how they took care of me. 5 stars to who car washed my car, very excellent job.

I have been a Honda West customer for many years. They have great customer service, very professional and knowledgeable.

Great group of people. Friendly staff and helpful finance people. No hassle or pressure tactics to purchase a car.

Karla did a good job showing us all the work that was done. She also was able to find ways to help us out with the costs, as they escalated. We have been loyal customers here since 2003, and bought a second Honda here.

They are really kind!! Even It was my first time to buy a car at a dealer shop, I could get a reasonable price . Thank you

I brought my vehicle in for repairs and didn't have an appointment they took me in right away and were so friendly and gracious

Airbag recall All promised was delivered Very professional Would return for any service needed

Nicole, our sales officer was very helpful and the facility is clean, organised and coffee is great. Very honestband upfront with all details

Let me tell you that I was more happy to purshase a minivan, I really like the way Davod Ghasemi help us with honesty and great customer service and Friendly way to get it done.... I am a happy customer I will be Back tomorrow buy another car for may wife This year. Thanks gusy!!!

They told me car wash is included but it was not ...

This latest experience was very good, the service rep was easy to talk to, and she listened to my concerns and was very helpful. This was refreshing because the visit before this one was terrible and this visit was going to determine if I continued using Honda West as my "go to " service place. I will return to Honda West as long as they keep employees that show they care.

Honda West took care of my 2016 Accord. They are friendly and they always kept in touch with me about everything. Thank you Honda West youre the best!

Worked with Honda to get the IMA battery pack in my Insight replaced under warranty with no cost to me. Great service advisor - Karla.

I think Honda West and Karla are the best!! They aim to please.

Colby, my service representative/technician, is always very courteous and hard working. He tells me the options for maintaining my vehicle so I can schedule maintenance for service within my budget. Love it! Everyone at Honda is professional, yet friendly. Thank you for all you do!!

Had an appointment - they were on time, it was an easy oil & filter change. Quick, kind, attentive & well priced - I'll be back :)

Service was great as all ways !! No problems at all

Comfortable waiting facilities while car was being serviced. Courteous and considerate staff.

fast service .very pilot .so far I been satisfied.

Oil Changed within 30 mins. while we were having a cup of complement coffee in the waiting area :-)

Honda West Associates are professional,friendly and very knowledgeable, they answered all my questions. With out a doubt the best experience.

Excellent service and people are nice and friendly.

Someone stole the back wheels off of my 2014 Honda Civic. Honda West replaced the wheels, tires, wheel covers, and installed wheel locks. I was a little disappointed that they sold me two wheel covers, since I had told the service advisor that only one was needed since there was one wheel cover in the front floorboard that had not been stolen. Anyway, they did a good job getting my car back to its "like-new" state. When I picked the car up, I asked the service advisor: "If someone has a Honda wheel lock key, can he steal my wheels?" The service advisor said absolutely not, all of the key/locks are unique. I said, "Well, if I bring my car in for service, can Honda remove the wheels without my wheel lock key?" He said, "Absolutely not, you MUST have your key." I accepted that at the time, but later felt that it was B.S. There is no way that every wheel lock key is unique, and there is no way that Honda could not remove the wheels. I thought about buying the same wheel lock set that was installed on my Honda, 08W42-SNA-100, on Amazon, and trying to use the key to unlock the lug nuts on my Honda, but decided that it would be silly to spend money just to prove a point.

Honda West did a great job overall fixing my flat tire and doing regular servicing on my Accord. The complementary car wash is improved, but there was some spots that they missed on the front window. Overall, a great job in a timely manner.

Great experience.

Carol, my service advisor was great, knowledgeable, professional

Carlos was very helpful and he provided me with great customer service. He made the process of getting a car very easy & smooth. I love my car very much, Thank you so much honda west

After searching for several months at different car dealerships, we tried Honda West. What a pleasant experience. Our internet rep Marisa was the beginning. She was receptive to what we were looking for and set up a visit to meet with her and then our sales person. We arrived on Tuesday 2nd of Feb. She met us on the show room floor and after some introductions of myself and my wife Mary she introduced us to Brian Welz. OMG what a blessing. Brain was very low key and very attentive to what we were looking for. We had already sent to Marisa three pre owned Honda we wanted to look at. Mr. Welz had all three waiting for our inspection. We finally focused on one car a 2012 Honda LX. This car met all our requirements. Low mileage/Color and amenities. All through this meeting Brain was supportive and patient. We finally got down to price and trade in-value. Again Brain met our requests for cost and trade in. We felt very good about our deal and the total atmosphere of the dealership. No yelling around the showroom/ no high pressure to buy and a very friendly group of people. We came back on Wed with our check and title of our trade in car. Again Brain was waiting for us to complete the transaction. We met with the third person of our home run experience. The finance person. Armen, a young and enthusiastic person. Very knowledgable and again FRIENDLY. Once that detail was complete we went back to Brain. He took all the time we needed to familiarize us with the new purchase. He answered all our questions and when we were totally satisfied we drove off in our new Honda 2012. WOW what a great experience one quite different from any other dealers in the Las Vegas area. I will forever put Honda West as a place to buy a car with friendly and nice people. Glen and Mary Dunn

everyone at the dealership bent over backwards to make me comfortable with the vehicle. it is the second time i have leased a honda vehicle and the same personnel was involved. i will always be a honda driver thanks to the quality of the car, the deal i was able to get and staff excellence.

I have serviced my vehicle three times all at different Honda locations and Honda West was by far the most efficient! I was out of there in 30 minutes! The facility was well kept and the service was excellent. Thank you to Shaun and his crew. Mahalo!

Professional and kind customer service, widely knowledgeable and were able to answer all of our questions, quick and expedited service, and made me feel comfortable without being the typical “over-bearing” sales associate.

Dealing with Antonio was stress-free and haggling-free. He answered all of my questions respectfully. He dealt with my credit problems and got me a deal that I am comfortable with. I can drive my new car knowing that got an honest deal. Peace of mind is priceless.

Carlos is awesome. He worked hard and woke up extra early to get me a great deal on my first new car. He also got me great financing rates and worked hard to find a payment plan to fit my needs. He is a great and honest guy who really tries to help people.

Very friendly, very satisfied with customer service, easy to deal with, the transaction didn’t take a long time.

I greatly appreciate the way Honda West walked me through the process of buying my new car. The sales associate- Alex Botev – was very informative and answered all my questions in a friendly and informative manner. I highly recommend HONDA WEST and Alex Botev.

A completely painless purchase experience. Lowest price, no dealer packs, no haggle pricing. Why would anyone buy a Honda elsewhere?

This is my fourth car I have bought from Honda West and I have been impressed each time with the service and sales personal. They are friendly and do not push you. I highly recommend going to speak with them today.